Bad bad service so far

Worst customer service ever, I downgraded my package using the dstv app on the 26 of April 2020 which was scheduled to be changed o 1st May 2020.1st of May nothing happened called the center told it will be done, on the 6 of May called the call center again, this time I realized only the extraview and rewind service was canceled.I tried the WhatsApp service, it only showed pending changes to my package.The app also shows pending removal. I called this morning I heard lots and lots of stories, when I ask them to just downgrade it, I'm put on hold forever.Today I spoke to 2 different people not 1 of them could help me.DSTV can you just cancel my subscription because downgrading its a mission.Now I'm receiving an SMS in which I have to rate Nosipho 's service to me. I am not gonna be taken for a fool, which service did you provide me with because it seems like you cannot do your job.