CF
Christo F
1 reviews | Active since Apr 2010
21 Mar 2023, 19:08
Bad bad service premium client for More than 20 years
I settle for price lock package with Multichoice, and I received a faulty remote / decoder, every day the remote just get stuck and doesn't respond to the decoder, without no reason the only way we get it to work is to switch off the power and wait till it reboot, from the first day after installation I complained, I had the installer out , I complained about six times,but nothing gets done for more than a month now, I'm a premium customer for more than 20 years, I definitely think this is unexeptable and very bad service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Mar 2023, 19:18Hi Christo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Mar 2023, 19:18
Official
Hi Christo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
CF
Christo F's updateReviewer Update
25 Apr 2023, 07:56 DStv (MultiChoice) Is really not serious about clients, they phoned me and try to recertify a communication problem between the remote and decoder by telling me over the phone to go to setting and do changes and so forth, the bottom line it is not fixed and it is a new decoder and the remote do not communicate to the decoder and it only works once you switch the power off at the plug and reboot the whole system . So for the next 2 years every time we want to watch something we first have to reboot the whole system for the remote to work for about 2 hours and then again reboot the system as it freeze up some days after about 2 to 3 hours, WHY CAN THEY NOT REPLACE A NEW DECODER IF IT IS FAULTY IS THAT SO DIFFICULT TO UNDERSTAND IF IT IS FAULTY FOR THE FIRST DAY, I am very disappointed in DSTV and I am sure I will not carry on after this 2 year price lock comes to an end , enough is actually enough and I hope they lose lots of clients they don't deserve loyal customers as they do not give a dam about us.
CF
Christo F's update25 Apr 2023, 07:56
Reviewer Update
DStv (MultiChoice) Is really not serious about clients, they phoned me and try to recertify a communication problem between the remote and decoder by telling me over the phone to go to setting and do changes and so forth, the bottom line it is not fixed and it is a new decoder and the remote do not communicate to the decoder and it only works once you switch the power off at the plug and reboot the whole system . So for the next 2 years every time we want to watch something we first have to reboot the whole system for the remote to work for about 2 hours and then again reboot the system as it freeze up some days after about 2 to 3 hours, WHY CAN THEY NOT REPLACE A NEW DECODER IF IT IS FAULTY IS THAT SO DIFFICULT TO UNDERSTAND IF IT IS FAULTY FOR THE FIRST DAY, I am very disappointed in DSTV and I am sure I will not carry on after this 2 year price lock comes to an end , enough is actually enough and I hope they lose lots of clients they don't deserve loyal customers as they do not give a dam about us.