CS
CRYSTELLE S

1 reviews | Active since Feb 2013

28 Dec 2019, 10:00

BAD BAD SERVICE OF DSTV PATHETIC SERVICE

Every single month i have to call in to your call centre. When going online billing it states R2608.00 in arrears. I called on the 23rd of Dec 2019 the consultant advised R800.00 now R2608.00. This is ridiculous. I am on a price lock package and my subscription is not even the full package. So how do you come to the calculations. For the past months I have this problem with DSTV and calling in every month. Their response we sorry for the inconvience caused, my system is slow, my system is not updated. What the hell you keep on charging me reconnection fees. This is really the bad of baddest service I have received and it is every single or second month. I called again this morning to your call centre and no one could help me as the system is slow. Really but not too slow to give me a R2808.00 bill. And now my DSTV is disconnected and my kids are being inconvenienced. I want to know when my price lock contract is over and believe me they could not tell me. I am so sick and tired of DSTV that has more issues than anything else. Imagine their systems is off.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Dec 2019, 08:27
Official
Hi Crystelle,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team