Bad, bad service from DSTV (multichoice)

I received an sms saying my services had bern stopped and that i needed to a payment of R247 for reconnection which i totally refused to do. I had paid my dstv subscription fee early as on the 26th of October for the month of November 2919. This was ti ensure that my servicesdont get suspended. As a result of incompetence on their accounts division they decided to penalise me for making early payment. They told me i shouldn't have paid my account early , i should have kept to the due date as stipulated in the agreement i signed. Since wgen does one fet penalised for paying for subscription early? Dstv is ripping us off our hard earned money. I have made calls and logged complaints on the multichoice website and nobody has gotten back to me. The strange thing about this is that it isn't the first time that I've paid my subscription early, i have been paying fir a couple of monthz i.e July, August, September and Pcyober respectively. Why stop my services now. They still have the nerve to tell me that i have credit on ky account. I want my services reconnected or refund my money back.