Hellopeter
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Pieter O

1 reviews | Active since Oct 2014

08 Jun 2025, 14:31

Bad Bad service from a DSTV agent. Providing false information

A DSTV agent phoned me last week to upgrade my insurance on my decoders. It would cost me R47 extra, according to him and I will have cover for installing and connecting the Decoders should we relocate. I asked him more than oncebif the R47 will include all my decoders and also if there will be a waiting period as we are moving to Shelly Beach middle of July. He confirmed more than once that it will be R47 more which includes all te decoders and there will be no waiting period. He also confirmed that I just phone DSTV in July when ee relocate and they will send a technician to install and reconnect on that side. My premium is now R49 for 3 decoders but the premium gor the new insurance is R129. Please listen to the call. I am insisting on having my insurance increased by only R47 and no waiting period as this was what I did agree on and it was accepted by the agent. I want feedback within three day or I will take it further. Marlene Oosthuizen ***

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Pieter O's update22 Jul 2025, 19:50
Reviewer Update
No one from DSTV contact me since my complaint 8 June. WAJC Oosthuizen *** - ID *** - Cell *** .I also phoned their insurance department and I was promised that they will listen to the call and to give me feedback. Needless to say I am still waiting. If they do not respond on a hello peter complaint why will they do it on a telephonic complaint. PATHETIC SERVICE or rather NO Service!!!!! No wonder they have thousands of cancellations.!!!!!!!!! I want an answer before end of July or goodbye DSTV!