Bad bad service

I have just received the worst service with Dstv whom I have a contract of two years with. I have two decoders which I paid R500 plus for both and last year February 2023 I was offered a deal of R480 odd for both.

Later in the year I phoned to do an upgrade For the rugby World Cup and I was to pay R900 odd for both, then I phoned to downgrade back to my old subscription of R480 after the soccer World Cup. From then there was a big mess up in the amount I was supposed to pay. First I got offered R240 which I paid, few days down the line I was disconnected and I was told to pay an additional amount that there has been a mistake. I paid the full amount required. Call centre agent really need some proper training it’s actual pathetic the way the deal with clients

From then I am connect a day or two and disconnect continuously. I have spoken to many agents and team leaders but the bad service continues. I have received the most Pathetic service from a lady who claimed to be Eni Twala who I spend so much time on the phone but no resolution. She even refused to cancel my subscription. Refund my May subscription and cancel your decoder . Since last week been dealing with different team leaders who promised not to stop my subscription. They have reinstated the whole week and suppose to listen to the voice recording when I started to pay R480 yet Eni Thwala insist I must give the the date of the call coz she won’t check hersey