BAD BAD SERVICE

We had our 1st DSTV contract a motnh after we moved into our house almost 5 years ago. Everything went very smoothly. Now almost 5 years ago we are still stuck with the same decoder on MY DSTV app it states contract expired. No offer to renew my price lock or offer a new upgrade which I would like. No contract expired, but we deduct every month. My biggest problem is it keeps saying decoder hard drive *******ed, wait 10 min and reboot if the message remains. Etc etc. While watching tv, it reboots by itself. Went into N1 branch on 7 Aug, reapp**** for a new Ultra decoder. Smooth service. Nthing happens...I followed up, they said its because I had a duplicate account(no they did not inform me), IT deleted after I followed up again, ok its fixed now we wait...end Aug I phoned them to follow up again, this time there was no address on my account( so now my question is where did you originally install my DSTV?) Ok so they still did not inform me about it. Eitherway they said they will escalate it...I phoned again in September, they are now busy with a vetting..yet they still deduct every month never skipped a debit order. Ok so I'm a smooth payer, so no problem there..yet theyare still doing vetting..yesterday I phoned them and I LOST it..this was the baddest customer services I have ever received in my whole life. There was an issue with the system and they can still not see my address, I said I have uploaded it on MY DSTV app, how can you still not see it? Gentlemen said let me update it for you, ol well done for this Gentlemen..he phones me back after a few hours there is still a problem, the address can not be updated, they do not know what the issue is blah blah blah..they are still busy with the vetting etc. So now I want to know, whats the reason for them to deduct every month on a price lock on a contract that expired almost 3 years ago?? I wasted my time and energy to phone to go into the branch and yet no new contract available for you, but wait lets still deduct your money every month even if you can't watch TV..

I said cancel my subscription, no mam don't cancel let us fix it for you..then the phone to say I'm handing over the case as I'm going on leave..what a joke...

DSTV you are busy failing your customers. Imagine just half of your customers fail to pay you...half of the customers just decided to cancel all subscriptions. What will happen? Think about it as I know for sure I'm not the only unhappy customer..soon you will sit with no customers.