bad bad service DSTV

I am so disappointed with DSTV customer service and I have always known that they give bad service. I haven't been watching dstv in a year now and yesterday I wanted to watch something on DSTV so I thought let me go and make payment so I can be able to watch what I wanted, I went to Pick and pay as usual to pay and i ask the till lady how much does it need the till lady says R88.10 okay, then i pay the amount. once i pay it i know i will find it playing, shame when i got home the dstv is not playing, i call them and ask why is it not playing the rude girl tells me that i was suppose to pay R105 and i ask her no i never pay for more than R100 for my dstv and she tells me you need to pay R105 for DSTV to connect you and i ask her when did it go up coz i was never notified about the increase that's why i paid R88.10 and why did the till lady say that i must pay only R88.10 as their till says, then she tells me mam you paid a less amount you need to go and pay, mind you its 6:40pm i don't have a car to drive at night and go pay, i ask the lady its late please connect me i will go and pay tomorrow, she answeres very rude no mam you must go and pay if you want to be connected, i say to her girl its late and its not my fault that dstv doesn't notify its clients that they increased the rates and why didn't pick and pay give me the correct amount, clearly the problem its with DSTV services you can not blame me for that please connect me and i will go pay tomorrow and kept on saying no why didn't you pay the correct amount, and i can literally hear her laughing and i ask her why are you laughing and she says hello mam hello due to no respond I'm gonna drop the call and she kept on laughing thinking that i cant hear her and she dropped the call. i called again and i spoke to Rachel and while i was talking my ait time finished. i am so disappointed as no one notified me that the rates are going up and i guess even pick and pay was not notified as the gave me a wrong amount but the service providers do not want to be responsible for that and they blame it on clients, how sad and disappointing. very very sad DSTV sad indeed.