Bad bad service and communiaction

Very bad servife. I have a streaming family packsge, after my account is fully paid I still can not watch. Try to contact them, robots talking to you, after getting hold of an agent, she only answered me with okay, what a horrinle service from Sthembiso Shozi, just answerimg with OKAY. and I can still mot watvh DSTV. Really really bad serhice. My dstv streaming account number is ***. J know they do not need my merely R500 I paid last night, but for me it is a lot of money