bad bad service

Good Day Multichoice, I hope you still reply on this platform considering that I haven't complained in years, I made a payment and loaded an incorrect reference number and this is on the 23th of December, today I woke up to my services suspended. I then realized that I used an incorrect ref so I called Multichoice the 1st call I spent 20 minutes, the 2nd call another 20 minutes, the third call I spent 20 minutes but the last call is the reason I ended up writing this complaint. I called and an agent answered the call I then requested for the email address of the CEO office and I was made to hold on for 1 hour with music playing on my ear, I want you guys to compensate me for my airtime and time wasted, reconnect my services but this is escalated further.