FM
Fikile M

1 reviews | Active since Mar 2021

09 Mar 2021, 18:34

Bad Bad Service

I reported a hack on my account last month and I spoke to some lady who was on accounts department promised me the account will still be active till the matter is resolved.

However my account was deactivated/Suspended I called around first week Feb, I was told the matter is through price lock team they'll get back to me. Every week I called and I was always told the manager will be with me shortly I'd be put on hold until the phone is hung up.

Everytime sir be patient our team is working on it today my account is debited again and I always pay cash, I'm frustrated I'm dissapointed there's no help. A lot of unaccountability and unprofessional service

Fikile Sam Mthembu ‪***‬ 5773 EXTENSION 2 KHUTSONG LOCATION CARLETONVILLE

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Mar 2021, 22:40
Official
Hi Fikile, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
FM
Fikile M's update09 Mar 2021, 22:47
Reviewer Update
This is what you always say