Bad Bad Service

I have sent through documents to do a change of ownership from the 6th of September to changeofownership@multichoice .co.za and ********** to date had no feedback i inboxed on the dstv facebook page was asked to send the forms and email i have forwarded , which was done.

14/09/2018 was told there was a technical error when do change of ownership which was escalated and to date have not feedback i have followed up twice now and get the same response that i will get feedback soon but nothing to date can someone please attend to this matter as soon as possible before i escalate this bad service further very much dissapointed with dstv