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Quinette R

1 reviews | Active since Apr 2011

29 Jul 2018, 21:08

Bad bad service!

I was offered a special deal in feb/march this year (someone from the call centre phoned me) It was offered to premium members I asked for the papers to be mailed to me because I wanted the deal - nothing happened Since then I've phoned about 5 times asking for someone to contact me which never happened A month ago after complaining someone from the JHB office finally phoned me to find out why I complained He apologized and supposedly asked the relevant call centre to contact me about the deal I have not heard from anybody since then

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jul 2018, 09:34
Official

Dear Quinette

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jul 2018, 09:35
Official

Dear Quinette

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jul 2018, 17:13
Official

Good day Quinette

Thank you for contacting us.

I apologise that you have not been called as requested.

Please expect a call back from our Sales team for further assistance in this regard.

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

QR
Quinette R's update30 Jul 2018, 17:27
Reviewer Update
Hi Can you please send me your info in case I need to contact you please?
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Aug 2018, 20:43
Official

Good day Quinette

Our records confirm that you have been contacted.

The sales team called you regarding the Price Lock contract.

Please do contact on *** if you require any further assistance.

Kind regards

Dinah

Best regards,