1 reviews | Active since Oct 2015
BAD BAD SERVICE !!!!!!
thulani mhlakaza reporting to mazizi gambu to say the least, YOU DONT DESERVE TO BE IN A CALL CENTRE!!!! this guy told me that he wont give me his surname or put me through to his team leader for his own reasons and if im not happy with that i can hang up the call or he will put me on hold till i hang up, guess what?? the guy did exactly that and he forgot to mute his mic i heard all the nonsense he was saying at the back and he comes back just to hang up the call on me. Is this the kind of service we get from Multichoice now??? funny thing is i used to work for multichoice in customer service from 2007 till 2012 such was never allowed i wonder who is in charge of all of this stinking service we getting from their consultants i spoke to 3 agents after Thulani the arrogance is shocking i'd rather stivk to my netflix that being treated like i am depserate for TV and these are not peple from bytes they are from MCA direct keep your service i am calling in to remove my debit order details
Dear Bhekstar
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Bhekstar
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Bhekstar
Multichoice appreciates the feedback both positive and negative from our customers.
We do apologise for any misunderstanding between yourself and our call centre representatives.
It is unfortunate that due to the language barrier you experienced frustration and dissatisfaction.
Multichoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We, at Multichoice, have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.
Please advise us if your query has been resolved. If not kindly forward us a detailed description of your enquiry so that we can assist you further.
We apologise for the inconvenience caused in this regard
Feel free to contact us if you require any further assistance.
Regards
Boitumelo
Best regards,
Dear Bhekstar
Multichoice appreciates the feedback both positive and negative from our customers.
We do apologise for any misunderstanding between yourself and our call centre representatives.
It is unfortunate that due to the language barrier you experienced frustration and dissatisfaction.
Multichoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We, at Multichoice, have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.
Please advise us if your query has been resolved. If not kindly forward us a detailed description of your enquiry so that we can assist you further.
We apologise for the inconvenience caused in this regard
Feel free to contact us if you require any further assistance.
Regards
Boitumelo
Best regards,