Bad bad service

Last week I paid R1400 on my Dstv account on mistake , I immediately requested a refund with *** and I then proceeded to send my banking details and proof of account . I received an email on the 30th with *** that I will receive my funds in seven working details ( I have screenshots and the actual email and communication). Earlier this week I call to find out about the refund because the funds I need for transport commitments for work, nokufumana says it takes up to fourteen days not seven days okay I later explain that the email I received says the funds will take up to seven working days I then today 06/09/2023 speak to fiona who was of no assistance when she told me she won't be able to assist me and luphumlo who is just as ***********, had it been communicated to me from the onset that my refund will take fourteen days I would accept but it was communicated to me my refund will reflect in my account seven working days .

I need my money and I am so dissapointed with multichoice being such a well established organization with such mediocre service