1 reviews | Active since Jun 2015
Bad bad Dstv
Some time ago was informed that I have rewards and must look at it on the MyDstv App. It showed I can have Premium for a month at no cost. It actually said : Premium on us..the US meaning dstv. I tried to actioned it and saw I still have only the channels for the Compact Plus package on which I was all along. I contacted dstv and was told I have no reward and is on compact plus. I even later on received notification that the compact plus is my package and there is an annual increase. Debit order went of exactly for the amount for my compact plus package and included insurance for the decoder. But what happened today 01 April to me? My service was suspender for non payment of my Premium package. This happened while I was still on my existing compact plus package and never had any access or full Premium. So what happened I had to pay today R309.68 to activate my compact plus again as one of the dstv computers says I have premium package. But again I never had access on my decoder to premium package. I feel dstv should refund or credit me.
He said I will be refunded the reconnection fee and he will hear from rewards what went on and he then said that he works until 11pm and will call me back before then...we'll Sunday went and Monday is three-quarters gone and still no call from dstv.
He said I will be refunded the reconnection fee and he will hear from rewards what went on and he then said that he works until 11pm and will call me back before then...we'll Sunday went and Monday is three-quarters gone and still no call from dstv.