BAD BAD CUSTOMERCARE FROM MULTICHOICE (Dstv)

On 22 March 2020 I phoned DSTV to switch of my PVR and extra view at my holiday home, as I have been doing for 17 years. I was assisted by a customer care person. I explained to him that I need my smartcard to be switch off as no one was at the house. He advised me that it cannot be done as I am on a full package. I explained to him that I have been doing this for 17 years. He placed me on hold …. for a very long time, I was phoning from my cell phone... eventually he came back and told me again I cannot switch of the smartcard. He said I must hold on he needs clarification from his manager. Again I was placed on hold for a long time (25) minutes.... eventually he was back on the line telling me it cannot be done so I requested him to cancel my subscription. His answer was that it is ok someone will phone me back. No one from Multichoice ever contacted me back. On 29 May 2020 I received a sms stating R 968 will be deducted from my bank account. Once again I phoned Multichoice and was assisted by a lady explaining the whole story over again. She informed me that someone IN STEAD OF SWITCHING OF MY SMARTCARD ACTIVATED A EXTRA HD SERVICE ON MY ACCOUNT ON 22 MARCH 2020 and never switched off my smartcard. I asked her how and who did that... she was surprised by the persons action and I requested who that person was she said Tamalako (or someone in that regard) she advised me to hold on she was putting me through to cancelations and I must request from them to cancel the extra HD service that was activated for a second decoder on my account. I held the line from my cell phone for 37.14 min, R101 later listening to pre-recorded messages and music. My husband phoned from his cell phone and was listening to exactly the same pre-recorded messages and music as I was on the other line. He was number 206 on the line and will be assisted in 6 minutes … 20 min down the line from his phone no assistance or answer to the call only music and pre-recorded messages. We both hang up as I run out of airtime. I have been complaining about this problem for a very long time (months) and everyone puts you on hold and forget about you. It's a waste of cell phone airtime and BAD customer care from Multichoice. I AM STILL STUCK WITH THE SAME PROBLEM AND PAID 2 MONTHS FOR A SERVICE WHICH WAS REQUESTED TO BE SWITCHED OFF.