BAD BAD CUSTOMER SERVICE

So they using all the excuses in the world not to connect my DSTV and to charge us reconnection fee again. We have upgraded our package and then again downgrade but now all of a sudden its been disconnected and when I called I was told that we did not try to downgrade. I tried calling and they could not help me, unfortunately you wait very long on the line to be helped or helped by a consultant. Now today eventually got through to them and I am told to pay another R489.00 to have my DSTV reconnected. I feel that I tried everything your Whatsapp line help just so far, online consultants takes hours to reply I have tried. Can someone just help me I am so tired of DSTV and their poor service, and unhelpful rude consultants. I am a customer and surely you have customer training on how to treat customers. Firstly the line was dropped then a consultant that appears not to be of any help. I want my DSTV downgraded and not paying reconnection fee as in any case the movies are being repeated over and over again and nothing new coming the same old movies being repeated daily. You can contact me on *** (Mario Abrahams)