Bad bad customer service

Bad bad service. Our account is R50 in credit, but our service has been disconnected this morning. Received an sms saying that we must pay the R50 to be re-connected, , although all the decoders shows active on the Dstv App. Can you believe this? It seems that Multichoice employ the most *********** people ever. When you phone in, you get a story from the operator, and when you talk to another operator, you hear another story. I hope some action can be taken to address these problems, they are *****ing from us.

Elize Olivier