1 reviews | Active since Apr 2018
BAD! BAD COMPANY
I'm very disappointed with this company, Last month i couldn't afford to pay my account so my services were suspended which I understood. so late last month I made payment of R450 for my compact account which my services were reactivated immediately after I made payment however there was an outstanding amount of R223 which I didn't understand why should I pay +- R673 for my services to be reactivated which almost doubles the amount I should pay for the compact account . Last night i got an sms saying my Dstv has been stopped i need to pay R223.53 of which i honestly don't how ? & why . My understanding is if i ddn't pay my services for that particular month. All i need to pay is my subscription & R50 for Reconnection which I made R450 payment for . we tried last night to make R100 payment on top of that still no connection. Really MULTICHOICE takes advantage of poor people. it such a waste of time even to call their call centre cos you get transferred from pillar to post until you run out of airtime. still no decency to even call you back. I hope & pray that one day they can value their customer. I doubt if it was them in our shoes they wouldnt want to be treated like this. Really very disappointed an frustrated as we speak an no amounts of words can express how disappointed am I?
Dear Donda Xulu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Donda Xulu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Donda Xulu,
Kindly be advised your services were disconnected on the 05 March upon disconnection your account had an outstanding balance of R128.83.
On the 24th services were reconnected, your account was billed as follows:
1. Overdue balance R128.83
2. Reconnection fee R50.00
3. Pro rata from [24.03.2018 to 28.03.2018] R62.93
4. DStv Compact services from [29.03.2018 – 28.04.2018] R365.00
A total of R606.76 was payable, less R450.00 payment received, your account was then left with a balance of R156.75 outstanding.
When payment was not received services were then disconnected again on the 03rd April 2018.
We confirm that services have since been restored and your 2 recent payment of R210.00 are reflecting on the account.
Your DStv services are paid up to date for period ending on the 28 April 2018.
Please take note of the new prices effective from the 01st April 2018, DStv Compact has increased from R365.00 to R385.00 per month.
Next payment of R385.00 will be payable on the 29 April 2018.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Boitumelo
DStv: Hello Peter Team
Best regards,
Dear Donda Xulu,
Kindly be advised your services were disconnected on the 05 March upon disconnection your account had an outstanding balance of R128.83.
On the 24th services were reconnected, your account was billed as follows:
1. Overdue balance R128.83
2. Reconnection fee R50.00
3. Pro rata from [24.03.2018 to 28.03.2018] R62.93
4. DStv Compact services from [29.03.2018 – 28.04.2018] R365.00
A total of R606.76 was payable, less R450.00 payment received, your account was then left with a balance of R156.75 outstanding.
When payment was not received services were then disconnected again on the 03rd April 2018.
We confirm that services have since been restored and your 2 recent payment of R210.00 are reflecting on the account.
Your DStv services are paid up to date for period ending on the 28 April 2018.
Please take note of the new prices effective from the 01st April 2018, DStv Compact has increased from R365.00 to R385.00 per month.
Next payment of R385.00 will be payable on the 29 April 2018.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Boitumelo
DStv: Hello Peter Team
Best regards,