NM
Nomthandazo M

1 reviews | Active since Apr 2011

20 Mar 2018, 11:51

Bad bad bad services

Can some one please assists me disconnected my data last year September because my satellite dish was damaged this year on the 05March 2018 called the call center reconnected my services and gave them the new decorder I had purchased today my account is closed cause. I Did not pay 316 I honestly don't understand how i owe them cause according to.my statement payment is due on the 31 March can some one please assist me how does your billing work your call center agent told me payment was due on the 1st Apr that's was after I reconnected the service Nomthandazo Mazibuko

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Mar 2018, 14:58
Official

Dear Nomthandazo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2018, 11:37
Official

Good day Nomthandazo

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Our records indicate that you have been assisted by our consultants that explained the billing on your account and advised on the amount to pay to bring your account to the correct balance.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,