Bad bad bad service i tell u

Last month went in a brunch requested the cancel one decoder i now have one tv due to a break in .to my understanding i should pay my subscription for compact to day my service has been cut off i call the call centre to inquire spoke to a very slow agen who put me on hold for more than 10min and she came back advised that i cant be connected need to pay reconnecting fee and money for the other decor which i stated for them to cancel....when i asked questions she said her team leader will call me *** since 2hours has passed no call from multi choice i honestly dont understand y m i still paying dstv .