1 reviews | Active since Aug 2013
BAD BAD BAD SERVICE , I HAVE PAID MY ACCOUNT!!!!!
I made my payment on the 4/6/15 at 10:28 in the amount of R778, due to my debit order not going through because of the price increase. I was cut off on the 17/06/2015. When I called in, I was told that I never paid and that I must pay another amount of R71 Rand, for what I do not Know!!!..I made this payment on the 17/06/2014. I was switched on then. Every day since then I get cut off and every day I phone, every person says to me that I have not paid, I have proof of the 2 payments, I have e-mailed is to [Email Removed] 86 TIMES! I have also faxed it about 10 times. Saturday I was cut off again I spent 1 hour on the phone with Bongani who located the payments and I was advised that I have credit and that the system been updated.23/06/15 I get cut off again!! I called in REF***6 and was advised that I never paid!!!!!! ,THE SERVICE HAS BECOME SO BAD!! I am disgusted. Multichoice have basically told me that I am a **** and have made me feel like I am a ********. I want this sorted out otherwise I am done with Multichoice. I have made R300 in phone calls to the call centre. I am convinced that this has now become a ***** and will proceed to take legal action.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the missing payment found and allocated to your account.
We also confirm that the billing on your account has been adjusted to reflect the correct amount due .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the missing payment found and allocated to your account.
We also confirm that the billing on your account has been adjusted to reflect the correct amount due .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert