Bad bad bad service from a company that provides itself so much

I took the pricelock deal and a gentleman came for installation on Saturday 16 May 2020, after that I called multichoice so I can cancel the old service and activate the new one. The gentleman I spoke told me everything was okay but when I called home, I was informed that the service is still inactive. I called dstv again and spoke to the lady named Nosipho, she tried fixing the problem on her side but she did not succeed. She told me she escalated the matter to her team leader and assured me that everything will be okay by Monday. This morning I spoke to Sindi because the service is still inactive, still she could not fix the problem and escalated the matter to her team leader, after that she promised me that the matter will be resolved in 45 minutes. An hour later I called, because still the service is inactive, the lady I spoke to promised me that the error will be fixed in 30 minutes, if not, I will receive a phone call from her manager. 45 minutes later I'm still waiting, the service is inactive and no one has bothered to give me a call and explain to me what is going on. My account is up to date and I even have more credit on it.