BAD BAD BAD SERVICE AND *********** STAFF

on saturday morning i realized that my dstv was cut i called the multichoice call centre and spoke to a consultants and explained that my dstv was cut they then advised me that it was cut because my debit order has not been going of since last year october i then told them that i dont have a debit order and never had a debit order i always pay cash every month, i then called back and spoke to another consultant who then advised that i owe close to 6000 rand and should first pay before they can reconnect i was absolutely shock because i pay my account cash every month and as far as i know if you pay cash and the month you skip or dont pay they disconnect your dstv immediately i then told the consultant that is impossible for me to owe that amount of money as i pay cash every month then i was put through to the superviosr by the name of Mphila Matebe who is even more useless then the consultant she then gave me a totally different story she said that a payment was made in december of 7000 rand and then reversed again from a credit card i dont even own a credit card she said she will find out from finance and get back to me up untill today she has not got back to me this is ********