BAD BAD BAD SERVICE

I RECEIVED A PHONE CALL FROM TELE LADY TO BUY EXPLORA AND PAY R149 PER MONTH FOR 24 MONTHS AND GET A VOUCHER FOR R 1000 INSTALATION. I ACCEPTED AND EXPLORA WAS DELIVERED.<br> WE BOUGHT A NEW HOUSE AND NO DSTV DISH BEFORE SO WE STARTED A FRESH. INSTALATION WENT WELL 3 WEEKS AGO. I HAVE SPENT 4 HOURS ON MY PHONE TO CALL CENTRE TRYING TO GET EXPLORA AND MY OLD PVR LINKED SO THAT WE CAN ENJOY ALL THE ADVANTAGES OF THIS MACHINE. AT THE MOMENT IT SHOWS E16-4, THE CALL CENTRE TELLS ME THEY CANT SEE EXPLORA THEN THE CHANNELS COME BACK BUT THE HD CHANNELS NOT VISIBLE. WE CAN NOT PAUSE OR RECORD ON ANY OF THE TWO MACHINES. WHAT DO I DO???/<br> IVE BEEN GIVEN A CASE NR TWO WEEKS AGO STILL NOTHING. AS WE SPEAK I STILL DONT HAVE A EXPLORA WORKING AT MY HOME BUT MY R149 GETS PAID MY SUBSCRIPTION DEDUCTED FOR SOMETHING I DONT HAVE