CJ
Chantel J
1 reviews | Active since Jun 2015
18 Jun 2015, 08:08
BAD BAD BAD SERVICE!!!!
MULTICHOICE IS VERY EASY GOING ON CONNECTING AND LINKING DECODERS WITH ONE ANOTHER YOU CAN EVEN DO IT ON THEIR WEBSITE<br> BUT IF IT COMES TO DISCONECTING THE ITEMS,THERE IS A LOT OF PAPERWORK AND STORIES GOING A LONG ON TAKING IT OF YOUR NAME.<br> WHEN YOU ASK TO SPEAK TO THE MANAGERS IN THE SECTIONS THEY ARE NEVER THERE,OR CANT SPEAK TO YOU.OR AS THIS PARTICULAR LADY CLAIMS IT IS NOT POSSIBLE TO SPEAK TO A MANAGER.<br> THEIR STAFF IS NOT TRAINED PROPERLY ON HANDELING SITUATIONS LIKE THIS.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Jun 2015, 11:53Hello JoosteTella,
We do apologies for the inconvenience you experienced in this regard
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
Please elaborate to the nature of your query in order for us to assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
Please elaborate to the nature of your query in order for us to assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
DStv (MultiChoice)'s reply18 Jun 2015, 11:53
Official
Hello JoosteTella,
We do apologies for the inconvenience you experienced in this regard
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
Please elaborate to the nature of your query in order for us to assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
Please elaborate to the nature of your query in order for us to assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert