BAD BAD BAD FRUSTRATING SERVICE

I am a customer of Multichoice for many years. In July 2015 I've decided to upgrade to the Explora decoder and my old decoder was cancelled. Multichoice debited my bank account with double premiums and is currently owing me ?R2,215.00 After numerous phone calls to customer care, the problem is still not resolved. At the end of November a wrong amount was again debited from my account. Each time I phone I have to verify myself, explain the situation over and over again and each time I receive promises of staff phoning me back, discussing the matter with their supervisors, etc etc etc. Needless to say, no one ever phones back, the matter is still not resolved, they owe me money and keep on deducting the wrong amounts!!!!!! Customer care centres are ********, faceless people with absolutely no pride in their jobs and no respect for their customers!!!!!