Bad bad bad Experience and Very Rude Consultant "Paul"

Hi Guys worst experience ever from Multichoice Dstv rude consultant called Paul. I spoke to this consultant and asked why my DS is switched off whereas I paid on the 25th of March the due amount they told me to pay and he told me along story about the charges they charged me for paying late and I told him that from the beginning it was their fault because when I installed the dstv I called them to ask them to help me on how to make payments for the first subscription and the Lady I spoke to told me not to pay and wait for the 7th of the following month since for my older decorder I pay on the 7th. After that before that 7th they switched it off and they wanted payment and I payed on 25th the due amount they gave me. To cut the story short yesterday I explained all this to the consultant Paul and he was very rude. I asked him to transfer me to his manager and I had to wait until my airtym ran out. So please listen to that call and get back to me on how this is all my fault. This is the worst experience i've ever had with them after being such a loyal customer for so long.