NM
Nosizo M
1 reviews | Active since Aug 2021
29 Sept 2021, 12:41
Bad bad bad bad is not even the word, wack!! Since 25 of May when i app**** for Dstv explora price plan lock plus extra view till today iam waiting for installation
Bad bad bad bad is not even the word, wack!! Since 25 of May when i app**** for Dstv explora price plan lock plus extra view till today iam waiting for installation. I have called, emailed, visited walk in centeres, escalations all fustrations but no delivery. I wrote a review on hellopeter last week, only again a senior consultant by the name of DANISILE called no apologies.she confirmed 1 decoder that was delivered to me, the other delivered to a wrong address i dont know how and who signed for it under my name, how can that happen when the first one was delivered to my address. She promised monday/tuesday they will come install but today is wednesday. No feedback nothing! They debited my account and i reversed it last month. This is pathetic and i demand explanation and a free premiums equal to the months i have been waiting for their services.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Sept 2021, 13:03Hi Nosizo Mbhele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Sept 2021, 13:03
Official
Hi Nosizo Mbhele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NM
30 Sep 2021, 13:49
Nosizo M's updateReviewer Update
01 Oct 2021, 08:05Message Copies as is sent on my INBOX BY DSTV..
DStv (MultiChoice)'s reply:
DStv (MultiChoice)'s reply:
30 Sep 2021, 13:49
Hi Nosizo,
Thank you for reaching out to our Hello Peter team for assistance with your query. Please note that we have attempted to give you a call on *** however the call went unanswered.
We are sad to learn of your experience with our services and we would like to apologise for the frustration and inconvenience that has been caused to you.
Please note that we are following up on the issue to get clarity on why there has been a delay in the delivery and installation of your decoders.
Once we have received feedback and confirmation we will get back to you and advise further. Please be assured of our best intentions at all times.
Thank you for reaching out to our Hello Peter team for assistance with your query. Please note that we have attempted to give you a call on *** however the call went unanswered.
We are sad to learn of your experience with our services and we would like to apologise for the frustration and inconvenience that has been caused to you.
Please note that we are following up on the issue to get clarity on why there has been a delay in the delivery and installation of your decoders.
Once we have received feedback and confirmation we will get back to you and advise further. Please be assured of our best intentions at all times.
Kind regards
DStv: Hello Peter Team
DStv: Hello Peter Team
Private Reply
NM
Nosizo M's update01 Oct 2021, 08:05
Reviewer Update
Message Copies as is sent on my INBOX BY DSTV..
DStv (MultiChoice)'s reply:
DStv (MultiChoice)'s reply:
30 Sep 2021, 13:49
Hi Nosizo,
Thank you for reaching out to our Hello Peter team for assistance with your query. Please note that we have attempted to give you a call on *** however the call went unanswered.
We are sad to learn of your experience with our services and we would like to apologise for the frustration and inconvenience that has been caused to you.
Please note that we are following up on the issue to get clarity on why there has been a delay in the delivery and installation of your decoders.
Once we have received feedback and confirmation we will get back to you and advise further. Please be assured of our best intentions at all times.
Thank you for reaching out to our Hello Peter team for assistance with your query. Please note that we have attempted to give you a call on *** however the call went unanswered.
We are sad to learn of your experience with our services and we would like to apologise for the frustration and inconvenience that has been caused to you.
Please note that we are following up on the issue to get clarity on why there has been a delay in the delivery and installation of your decoders.
Once we have received feedback and confirmation we will get back to you and advise further. Please be assured of our best intentions at all times.
Kind regards
DStv: Hello Peter Team
DStv: Hello Peter Team
Private Reply
NM
Nosizo M's updateReviewer Update
01 Oct 2021, 08:17Unfotunatley i cannot tag a screen shot, of the call. You called me 2 times which i answered you were not responsive from your side. How ever its not like you made attempt to call me the whole day dod you??
How is apologising for the frustration and inconvenience caused at this stage solving a problem from May????
I demand free TV equivalent to the months i have waited on you!!
Still investigating what exactly that is stopping my installation at point??
Danisile a senior consultant who contacted me last week Friday said "my decoder was delivered to wrong address in NEW GERMANY" I will open a case against who ever that signed for it DSTV its clear your condoning ***** aswell. Danisile promised my decoder will be delivered monday due to the long weekend, by friday this week everything would ne installed. Its friday today nothing.
After the sorry then?? What what will happen. Still you're calling me for what to explain things uve been explaining to me? Will you install or not?
Stop replying privately i want everyone to see.
Danisile said by today everything would be fine!!!
DSTV does not care about customers frustration you have caused 5 months yoo
How is apologising for the frustration and inconvenience caused at this stage solving a problem from May????
I demand free TV equivalent to the months i have waited on you!!
Still investigating what exactly that is stopping my installation at point??
Danisile a senior consultant who contacted me last week Friday said "my decoder was delivered to wrong address in NEW GERMANY" I will open a case against who ever that signed for it DSTV its clear your condoning ***** aswell. Danisile promised my decoder will be delivered monday due to the long weekend, by friday this week everything would ne installed. Its friday today nothing.
After the sorry then?? What what will happen. Still you're calling me for what to explain things uve been explaining to me? Will you install or not?
Stop replying privately i want everyone to see.
Danisile said by today everything would be fine!!!
DSTV does not care about customers frustration you have caused 5 months yoo
NM
Nosizo M's update01 Oct 2021, 08:17
Reviewer Update
Unfotunatley i cannot tag a screen shot, of the call. You called me 2 times which i answered you were not responsive from your side. How ever its not like you made attempt to call me the whole day dod you??
How is apologising for the frustration and inconvenience caused at this stage solving a problem from May????
I demand free TV equivalent to the months i have waited on you!!
Still investigating what exactly that is stopping my installation at point??
Danisile a senior consultant who contacted me last week Friday said "my decoder was delivered to wrong address in NEW GERMANY" I will open a case against who ever that signed for it DSTV its clear your condoning ***** aswell. Danisile promised my decoder will be delivered monday due to the long weekend, by friday this week everything would ne installed. Its friday today nothing.
After the sorry then?? What what will happen. Still you're calling me for what to explain things uve been explaining to me? Will you install or not?
Stop replying privately i want everyone to see.
Danisile said by today everything would be fine!!!
DSTV does not care about customers frustration you have caused 5 months yoo
How is apologising for the frustration and inconvenience caused at this stage solving a problem from May????
I demand free TV equivalent to the months i have waited on you!!
Still investigating what exactly that is stopping my installation at point??
Danisile a senior consultant who contacted me last week Friday said "my decoder was delivered to wrong address in NEW GERMANY" I will open a case against who ever that signed for it DSTV its clear your condoning ***** aswell. Danisile promised my decoder will be delivered monday due to the long weekend, by friday this week everything would ne installed. Its friday today nothing.
After the sorry then?? What what will happen. Still you're calling me for what to explain things uve been explaining to me? Will you install or not?
Stop replying privately i want everyone to see.
Danisile said by today everything would be fine!!!
DSTV does not care about customers frustration you have caused 5 months yoo
NM
Nosizo M's updateReviewer Update
07 Oct 2021, 07:56Still waiting for feedback
NM
Nosizo M's update07 Oct 2021, 07:56
Reviewer Update
Still waiting for feedback