jS
joline S
1 reviews | Active since Feb 2016
20 Feb 2016, 18:42
BAD BAD BAD BAD BAD
After how many calls and driving to multichoice they say sir this is your amount outstanding so we pay just to be disconctd again when we phone and ask why because<br> we paid what u said is short they tells us someone reversed payment from desem made and we un arrears now from Nov. But on Jan we were up to date. How de hell. Up to date January and on Feb we in arrears for Nov because they reversed someones mistake???? BAD BAD BAD i refuse to pay for there mistake so now my DSTV stay disconectd now......
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DStv (MultiChoice)'s replyOfficial
24 Feb 2016, 08:59Hello jolinesteyn,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and noticed that your account problem was explained in detailed on the 20th February 2016. Please be advised your PayU payment amount of R500.00 that was made on the 16th December 2015 was reversed on the 15th February 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and noticed that your account problem was explained in detailed on the 20th February 2016. Please be advised your PayU payment amount of R500.00 that was made on the 16th December 2015 was reversed on the 15th February 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply24 Feb 2016, 08:59
Official
Hello jolinesteyn,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and noticed that your account problem was explained in detailed on the 20th February 2016. Please be advised your PayU payment amount of R500.00 that was made on the 16th December 2015 was reversed on the 15th February 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and noticed that your account problem was explained in detailed on the 20th February 2016. Please be advised your PayU payment amount of R500.00 that was made on the 16th December 2015 was reversed on the 15th February 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta