Bad, Bad, Bad

The worst experience I have every have with a call center. At the beginning of the month Multichoice deducted my account with R1786, it is R908 more than normal. I phoned them the 2nd/3rd of the month just to asked want happend and they assured me that the money will be back in my account the Monday. The Thursday (today) 10th of September, the money was still not in my account, so I phoned them again only to hear nothing was submitted to pay out my money, by the previous operator. This is unacceptable. So the new operator his name was Gregory told me his supervisor will phone me just after 3pm to resolved this problem. So 3pm passed and I phoned the call center again at 3:44pm only to get a cheeky operator treating my like an idiot and tell me that it only turn 3pm awhile a go and after 3pm means he can call me anytime he wants after 3pm. In me culture after 3pm means 2 or 5 minutes after 3pm. The problem that I have is that when I don't paid my account on a monthly base they suspend my account but they can owe me money and only pay when they want and that is ok. We are the consumer where are our voice.