Bad bad bad

I quote your Agent" [07/11, 11:50] Dstv: Please note that the reconnection fees where reversed on your account. However we can also see that on 2024-07-07 you reconnected your other decoder on the DStv Family package for one day and were charged R42.45."

I did not ask for reconnection on dstv family. From what I know that decoder is canceled because Agents told me that it is canceled. I inquired about my dstv access. I've sent proof of payment and reference. Fix your incompetence on your side. It's not my fault.

There is now way I asked for family package to be reconnected. And why should dstv access be disconnected while I paid on time ? Every fault it's on your side