1 reviews | Active since Aug 2012
Bad Bad Bad!
I have now had it. For a year now I have been asking to sort my billing out. Every month for the last year I get charged twice for extra view. I have been to the Welkom branch numerous times to try and get it sorted out. Every time Jason phones head office and every time they detect the problem and every time they promise to put my credit through but every month it is the same story. I was there last week Thursday, same story! I received a SMS this afternoon to say I will be disconnected if I don't pay R466! I have had it now! Is there nobody capable enough to sort this out please. I have enough credit for 2 month's payments! I cannot go and waste an hour everytime I go there to sort it out.
Dear Liesl
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Liesl
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Liesl
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
The SMS you received advising you to pay R466.13 is for DStv Compact service with extra view for period 1 May 2018 to 31 May 2018.
Please be advised that we have corrected the billing on your account adjusted it accordingly. The credit amount on your account will cover your subscription for period 1 May 2018 to 31 May 2018.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Liesl
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
The SMS you received advising you to pay R466.13 is for DStv Compact service with extra view for period 1 May 2018 to 31 May 2018.
Please be advised that we have corrected the billing on your account adjusted it accordingly. The credit amount on your account will cover your subscription for period 1 May 2018 to 31 May 2018.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
