bad attitute from DSTV representative to a customer

On the 09/01/2018 I called DSTV Lephalale Mall branch and explained the problem I had with my Decoder. The lights on the front of the decoder were not steady were just flashing and I spoke to a Lady by name of Matapelo explaining what was happening. She said she suspects that it could be what she refered to as the charger that doesn't work and I told her that I also suspected that but ruled it off when I asked a friend to bring his own and the same happened.she said “bring it in anyway with the charger I will have a look at it”.

I specifically asked if she is not gonna refer me to the branch in town because the other time I had brought my decoder there when there were channels that couldn’t play I got there and they referred me to the branch in town (Lephalale AKA Ellisras) she assured me that she won’t, she will have a look at it herself.

I got to the branch at 17:55 and there was only one lady I could see the I said hi Matapelo the lady didn’t respond she just turned to what she was doing which I later realized that she was doing someone’s hair.

As I was taking the decoder out of the plastic she just said ” no go to town not here” in Pedi Language then I asked where is Matapelo she said here pointing at her head. as all I could see was her head then she said Matapelo this guy wants you in Pedi again. But they continued to do each other’s hair. I till I took out my phone and I was about to record what they were doing. I was also asking them that are you going to make a customer wait for you while you doing each other’s hair?

Matapelo stood up and said you need to take this decoder to the branch in town then I said I asked if you not gonna send me to the branch in town and you assured me that you wont. Then she said I don’t work with this kind of decoder then I asked why didn’t verify which kinda decoder Im bringing if you do not deal with all of them.

She said I will do it next time in a very sarcarsitic manner. Then I said you wasted my time because I could’ve gone straight to town. She said there is nothing I can do. Then I said you could’ve started by saying sorry.

Then she said sorry sarcastically again. So I asked for the manager when I realized that the attitude I was given wasn’t professional then she just raised her shoulders, I didn’t know whether she means its her or she doesn’t know. Then I asked if she is the manager then she said yes since there was no one else there I left and called multichoice head office customer care then I spoke to a lady that gave me an email ********** and phone number ********** 357 both don't work.

I have had the greatest experience at DSTV Branches before especially the one In Randburg. this is the worst these ladies really made a mockery of me.

I assume that there is CCTV there that would concur my narrative