1 reviews | Active since Feb 2013
Bad attitude, wasting my time and money
Wrote a complain on Multi Choice website on the 06-05-2015 regarding a rude call centre agent (Themba) who wasted my time, airtime, gave me bad attitude and still hung up the phone on me during the conversation after i explained that i have been calling all day. <br> <br> 7 days after the complain i receive an email from Sipho Makhubu saying my number not available, checked my cellphone yes there were 3 missed calls all came in 09:16 all in a space of a minute, no voice message was left. There is not even an apology on the email, not saying anything about Themba, just explaining the very same thing that all the call centre agents explained. <br> <br> Themba and some of the Multi Choice employees are doing these things knowing that nothing is going to happen to them, even if a customer leaves, Multi Choice won't run at a lose, even the people that handle complains won't take the matter seriously. We are being treated like this because Multi Choice is the only service provider, chances are i won't leave because i don't have an alternative. They are actually bullies.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert