Bad attitude from Matsobane at dstv call centre

I called dstv just after 20:00 today to find out more about the dstv now since i had a problem with the app, the first lady i spoke to was very kind and she had to transfer me to Matsobane to assist me further. .My God! Matsobane didnt really want to speak i tried so many times to ask him to speak up as i could hardly hear him and his response was that,that was the loudest he could speak and he didn't give a damn if i could hear him or not.....so our conversation was really bad and even when he was asking me some questions he didn't even try to clarify them..it was like i made a mistake for calling dstv. If he really wasn't in the mood to talk he could have transferred me to other agents.

I also thought dstv had that survey where you have to rate the call but to my surprise i wasn't put through to the survey. Matsobane if you are working at a call centre where you are dealing with people everyday you have to learn to speak with customers well and you should remember that you are there to give us service. We are using our airtime to call and paying our monthly premium then again we have to deal with people who don't want to talk to us? Why continue having a dstv account if this is the kind of the attitude that we have to get we need help!