1 reviews | Active since Feb 2013
Bad attitude call center agents
<p>I recently installed DSTV and every time I call the client support centre the consultants have the worst attitude and act as if they are doing clients a favour. </p> <p>When I initially signed up I was told a debit order could be set up for R535, I then called in to upgrade the next day and I was told to go pay an amount of R875 and that it could only be done at checkers. I paid the amount and realised I've overpaid because the debit order of R535 had debited my account SHANTON WHITE caused this mess initially by not checking how much I had to pay. I then spoke to CYNTHIA MOROTOLO who then assured me that that refund would be in my account by the 5th of January 2017. </p> <p>I called on the 10th of January because the funds had been reversed into my account and spoke to the worst consultant I have ever spoken to by the name of MATSOBANE CHUENE who had patience to hear me out and kept going about the fact that I authorised the debit order!!!!!... My point is that I STILL OVERPAID!!! </p> <p>PHILA SICAM has assured that I will get my refund on the 11th but could not give me assurance in writing to which it has been escalated to the "Supervisor" LERATO SEBATANE and I’m still awaiting feedback . </p> <p>Concerned parties may contact me on ********** 475</p> <p>Regards </p> <p>David </p>
Dear David
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear David
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day David
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We confirm that your refund was successfully paid into your bank account as requested.
Should your require any additional assistance, please do not hesitate to contact us .
Kind regards
Rupert
Good day David
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We confirm that your refund was successfully paid into your bank account as requested.
Should your require any additional assistance, please do not hesitate to contact us .
Kind regards
Rupert
Last night I had to drive into your support centre because the consultants I dealt just couldn’t assist with my query which has now inconvenienced me and put me in bad standing with my bank!
I have only been with DSTV for 2 months and I've already had 2 incidents with regards to payments being made . I received and sms from my bank stating that it's overdrawn as this is the account I use for all my debit orders. Just to find that DSTV has debited my account for an amount of R7873.25, I called the client support centre and the consultant informed me that it a yearly subscription payment method was loaded incorrectly instead of a monthly debit order !
I asked that they refund my money immediately as this was not what I had requested and he went on to tell me that the refund will take 10 days and I will have to send my bank statements etc !!!! I don't think I'm liable for such admin when DSTV made the error. The account I use for all debit orders is now overdrawn and may put me in bad standing with payments .
I have subsequently had to transfer more money into the account so that I'm good standing with the bank all because I was incorrectly debited. This totally inconvenienced me and right now I'm completely thinking of cancelling tis account with multichoice
Last night I had to drive into your support centre because the consultants I dealt just couldn’t assist with my query which has now inconvenienced me and put me in bad standing with my bank!
I have only been with DSTV for 2 months and I've already had 2 incidents with regards to payments being made . I received and sms from my bank stating that it's overdrawn as this is the account I use for all my debit orders. Just to find that DSTV has debited my account for an amount of R7873.25, I called the client support centre and the consultant informed me that it a yearly subscription payment method was loaded incorrectly instead of a monthly debit order !
I asked that they refund my money immediately as this was not what I had requested and he went on to tell me that the refund will take 10 days and I will have to send my bank statements etc !!!! I don't think I'm liable for such admin when DSTV made the error. The account I use for all debit orders is now overdrawn and may put me in bad standing with payments .
I have subsequently had to transfer more money into the account so that I'm good standing with the bank all because I was incorrectly debited. This totally inconvenienced me and right now I'm completely thinking of cancelling tis account with multichoice