Bad Attitude by Call centre agent Kyle ***

I called the DSTV call centre in Cape Town at 19:41 on ********** 222 to do a simple change of ownership.After selecting option nine,my call was transferred to an agent who was clearly breathing on the telephone,but not answering the call as he is suppose to do.After I said “hello,hello” about four times,the agent said “Hi,you speaking to Kyle or some name like that”.The call centre agents voice was VERY unclear and it was evident that he was not in the mood to work as he kept on repeating what I was saying(2/3times) and I had to ask him “why are you keeping on repeating what I am telling you”.I said I want do a change of ownership and he said oh ok “go to dstv.com download it and come into dstv with both copies of ID’s”.The information provided in a very “I dont care attitude” I already knew.I called because online DSTV stated that a customer can call the contact centre to do the change of ownership,thus why I called.Your call centre agent said I cannot do it over the phone and that he will look into it and wanted to say goodbye whereafter I rep**** “Please go get your supervisor”.I was put on hold,after 3 minutes he returned to say the same old story that customers are told”my supervisor is busy”.I was again placed on hold and then the call was disconnected.

If DSTV contact centre management knows how to do Quality Assurance on their agents calls,this agent would fail the call completely.He did not answer the call,only he’s breathing could be heard (hoping the customer would put down).He’s tone of voice was horrible and very unprofessional.You could hear he didnt care about the query and was not interested in actually doing the job that he app**** to do and for which he gets paid!He obviously did not receive proper training or was not screened correctly during the interview selection process as I have never spoken to such a grossly *********** agent at DSTV like him!!!!!

Your DSTV forum clearly states that you can call the call centre to do the change of ownership!

Ship up or ship out!

I want this call to be listened to and action taken against this agent.I also want the agent to call me to apologise for he’s attitude and incompetence and then you can effect my change of ownership.

Regards,

Advocate Mynhardt