bad attitude and unproffesional service

on the 06 December 2015 I ordered the explorer special from DSTV which by now I doubt it exists. I have been making calls since the 08Th to check on the progress but each day its a different excuse. someday all the staff are on Christmas party, someday escalation will be done and somebody will come back to me when nobody actually does. all these people who were creating stories were atleast nice and acted as if they wanted to help me even though until today nothing has happened. Today I met up with the worst Agent called Thabiso Matsuso who was so rude because their system was down and I must call after an hour, he went on telling me how everyone was on a meeting and if I did not want to talk to him I must hang up to speak to a different supplier cos there is nothing that he can do for me. at some point he was asking me how the hell is he supposed to give me a ref number if the system is down but later gave me a ref no of 835 776 20/130. I doubt if its real. All I wanted was multichoice to deliver on their advert of 24 months deal on explorer and not to be treated like an irritation by call centre agrents