Bad attitude and to being help with my issue

Good Afternoon

I have a bad experience with one of the consultant at she refused to give me her correct name. she sound like she does not even want to work she even refuse to give me the number or give me the person who can assist me with my parents DSTV. I have explained to her that I need assistant with my parents DSTV as there was load shading the DSTV just did not want to go other channels yesterday on the 11/12/2019 and to day on the 12/12/2019 its only five channels appearing and when you direct it to other chanels it gives a massage that says "we cannot find chanel number selected" then she says the DSTV is suspended and I am asking how because it was paid on the 29th of November she says I must send a proof of payment and it will take 24 hours to load. I am explaining to her that my parents are old and I am not staying with them can she give me another person who I can talk to to assist me as she was giving me attitude and wrong names and sound like she is even drunk. she said I must google the number where I can get help.