Bad Attitude and **** Service
<p>This morning when I woke up and put the tv on for my son, I saw our DSTV has been put off as if there was no payment. I asked my wife and she said it was off on the 1st December already. When my wife called and spoke to an awful woman, Abigail was her name, She told her that the bank had reversed the payment. We had enough money and don't know why it was reversed. Abigail told my wife that she needs to pay an amount of R186 for activation and obviously the monthly subscription. My wife asked when will our DSTV be put on so this , ***** Abigail gave my wife attitude and said when the money shows in the account. This has been happening for the past 6 months that the debit order goes off with no problem and then the next month there is a problem. This is **** service and **** attitude with the people "assisting us". If we do not get help then we are going to take this further because actually, due to DSTV's negligence and bad service, we have to pay extra for something that is not our fault and I feel you guys are *****ing from us. Fire Abigail and sort our stuff out!!! Pathetic.</p>
Dear Shane
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Shane
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Shane
Reference is made to our telephone conversation ; We have contacted your wife and the billing issue discuss. Awaiting documents so that we can take it up with finance.
Apologies again for the poor service received :(.
Regards
Girly
Good day Shane
Reference is made to our telephone conversation ; We have contacted your wife and the billing issue discuss. Awaiting documents so that we can take it up with finance.
Apologies again for the poor service received :(.
Regards
Girly
