Bad attitude and service

My name is Nomvuyo Sisusa,last year sometime I experience burglary in my home as a matter of fact where some of the things were left damaged if nt taken away. My decoder was amongst the damaged and luckily for me insured. I phoned the multichoice to disconnect and was told to go to the branch which I did carrying the damaged dish for repairs or reinstate. the young man in my service phoned and told me it was disconnected and called upon Rose snr consultant to look at the dish and yes they agreed it was faulty howevr system failed them to do the necessary in issuing the new one. I then had to leave without it in the promise that Rose will contact me to collect. after two weeks I went back and to realise that they did not even disconnect and not even carried out what they were suppose to in my decoder they had to be reminded again what was still to be done, another wait for me and i had to pay connection fees for which a month I paid for not viewing and them keeping my decoder. what ****es me worse off I cancelled the insurance I relaise today that I was still aying for it. I discontinued the debit order and rather pay as I watch but guess what I owe R132.00 for what now??? no explan