Bad attitude and poor customer service

I phoned multi choice on belf of my late father 's decoder which is been deactivated since he past away last year October 2021, three decoders was linked together, one in gauteng and two in limpopo, i requested to slip decoders so that we can manage to reactivate them and go for down grade as we cannot afford to pay three of them on compact package. Firstly the consulted whom my call was answered by him, for few minutes he was discussing about the charger while my airtime is going for nothing serious, i listened to them while holding, secondly i gave him the story, he demanded that I must pay the package my father was using then is when he can do the downgrade, i suggested that he must transfer me to the superior above him, he just put my call aside and wasted my airtime like that. I'm so disappointed and I'm suggesting to go for open view for peace of mind.