BAD ATTITUDE AND PLAIN BAD SERVICE

OUR SMART CARD WAS SUPPOSEDLY REPORTED AS FAULTY. CALL CENTRE WAS PHONED AND AFTER AL STRUGGLE THE CONSULTANT ADVISED THAT A STOLTZ REPORTED OUR CARD NUMBER AS FAULTY (NO IDEA WHO THIS PERSON IS) THIS WAS APPARENTLY REPORTED ON 25 MAY OUR ACCOUNT WAS DEACTIVATED 22 JULY. WE WERE ADVISED TO GO TO A CONTACT CENTRE TO RE-ACTIVATE THE ACCOUNT. SMART CARD WAS TAKEN TO THE GREEN STONE MULTICHOICE ON THE 25RD OF JULY AND WAS TOLD THAT THE DECODER WAS ALSO NEEDED. ON FRIDAY 24 JULY THE SMART CARD AND DECODED WAS TAKEN TO BENONI CAR RADIO. AFTER STANDING FOR MORE THAN AN HOUR THE CONSULTANT ADVISED THAT THE REQUEST TO RE-ACTIVATE WILL BE FAXED TO HEAD OFFICE ( WHY A FAX IS STILL USED). BOTH THE DECODER AND SMART CARD WAS TAKEN IN AND NOTHING WAS DONE WITH IT AS THEY CAN SUPPOSEDLY NOT CORRECT THE PROBLEM SAME THING WAS SAID BY THE CALL CENTRE, SATURDAY DSTV WAS ON FOR A WHOLE OF 15 MIN AND OFF THE REST OF THE DAY, SUNDAY IT WAS ON FOR 6 HOURS AND WAS SWITCHED OFF AGAIN, WE TRIED TO GO TO THE SELF SERVICE BUT KEPT GETTING A MESSAGE THE CARD WAS NOT VALID, THEN WE TRIED CALLING THE CALL CENTRE BUT THAT WAS A TOTAL WAIST OF TIME AS THE PHONE WAS JUST NOT ANSWERED BY THE CALL CENTRE. JAN