aA
adolf A
1 reviews | Active since Mar 2016
04 Apr 2016, 08:45
bad attitude and pathetic service
I paid my dstv on saturday 02 april 2016 of an amount of R300 as i do'nt even get a statement like we used to so i have no clue if there increases or not .i spoke a a agent on sunday which was the first rudest consultant i have delt wit at multichoice i explainded how must i know the amounts over due wen i.do'nt get a statement and she never gave me a chance to explain end if febuary i paid R350 as i.aslo did'nt know the amount and my dstv was on now iam told i owe R320 really with out any statement how does that work .and iam still given attitude for.poor service from multichoice which repeats all the programs really we rather just watch sabc this is ****************
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Apr 2016, 11:37Hello snowy34,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
MultiChoice reviews there prices annually in the month of April .According to our records you subscribe to the DStv Extra Package and the new subscription amount is R459.00 a month.
Please be advised that your service has been reconnected as requested.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
MultiChoice reviews there prices annually in the month of April .According to our records you subscribe to the DStv Extra Package and the new subscription amount is R459.00 a month.
Please be advised that your service has been reconnected as requested.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
DStv (MultiChoice)'s reply04 Apr 2016, 11:37
Official
Hello snowy34,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
MultiChoice reviews there prices annually in the month of April .According to our records you subscribe to the DStv Extra Package and the new subscription amount is R459.00 a month.
Please be advised that your service has been reconnected as requested.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concerns as to the lake of professional service you received from our consultant.
MultiChoice reviews there prices annually in the month of April .According to our records you subscribe to the DStv Extra Package and the new subscription amount is R459.00 a month.
Please be advised that your service has been reconnected as requested.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert