Bad attitude and horrid customer service.

On the 16th (Thursday) I called DSTV as I had issues with my connection after having my secondary decoder reset, I spoke to Portia who was sounding unwilling and not keen to assist, needless to say she activated a service that was cancelled a few year ago resulting in my billing of R 619 to be R 862.46, the reason for my call not to do all this. It’s disheartening when as a paying customer I get such horrid service with no correction from her, I had to call twice already to ask why this amount and, on both occasions, I was informed that she messed up. If Portia was not keen on working on Thursday evening or if she felt I was bothering her by calling as a paying customer she should have referred the call to someone else who is willing to work. I am now going to be charged this amount which I must again call MultiChoice to refund me as it will not be done automatically, this is not service I pay for, if the likes of Portia don`t want to work then they must stay @ home please on top of this no ref # was given!!!!!!!!!