BAD ATTITUDE AND DISPRESPECT

I called in to query about my billing, 1stly the noise in the back ground and the same consultant helping me sings on the phone as I'm on hold, Bonolo or Botlhale what ever her name is, I Tell her my query she responds with so much attitude that I should have paid my acc on the 1st when it was due, the tone and manner, I asked for her supervisor, a gentle men by the name of Bheki Ngomane comes, I calmly ask Bheki are you Bothlale's supervisor? as they have a tendency of calling another consultant to speak to customers, I'm in a customer service environment and service is everything. this Bheki's response was <br> \ I WOULDNT COME TO THE PHONE IF I WASNT\" really? to the customer you use that unprofessional and sarcastic tone? i ask for his manager he tells me he cant come to the phone they are busy she'll call me back still tries to dismiss me by saying \" CAN I HELP YOU\" NO YOU CANT YOU RUDE UNPROFESSIONAL people out there with more respect are looking for jobs they treat theirs like their own personal ****a shops, I couldn't even relate what my issue is judging from his manner of approach we pay a lot of money for DSTV that plays **** repeats always"