1 reviews | Active since Mar 2015
Bad attitude and Bad service. Double caal out fee
Installation of DSTV and Extra view was done by Bonaero Park branch, The extra view has not worked properly since the installation. I went to the branch so that they could sort it out and I had to pay a R350 call out fee which I did. They went out but did not do anything as they claimed they could not find anything wrong, The same day the extra view did the same. We phoned them again and they went out again to check. He then said that we should not move the wiring which we have not done. they did the installation like it is, Last night when he went to check he removed a splitter but did not say or ask if he should replace it, he left and now the one tv does not work at all. My husband phoned from Saudi Arabia this morning and the manager Isaac had a very bad attitude and now they want to charge a R350 call out fee again, but he did not do his job properly in the first place and did not discuss the problem just removed it and left, Now he has a very bad attitude. I do not see why I should pay another call out fee as I paid the fee and the original problem is still not fixed.
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert