1 reviews | Active since Feb 2016

13 Sept 2016, 07:32

bad attitude

Item: DStv (MultiChoice)
Rating: 1
Author: petunia M

<p>i called in on the 12/09/2016 wanted to upgrade from easyviewe to compact i was told to pay first however it was 6pm the was no way i could pay,i requested to speak to the supervious maybe she can make an expetion ooh gas what the ladies by the name of nneheng mafiza decided to ask me if it was threat if i request to speak to a supervious she even spoke to her friend without puting me on hold.they where laughing about it.she put me on hold for more that 25 min without speaking to the supervious.i call again i spoke to Themba he was very nice he is reporting to a supervivous by the name of mojalefa..they told me that the lady report to lerato sebatane.however i will the mangers to listen to the call and give feedback.dissapointed for years..</p>

Helpful (0)

Replies (8)

DStv (MultiChoice)'s replyOfficial

13 Sept 2016, 09:22

Dear Petunia

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)'s reply13 Sept 2016, 09:22

Official

Dear Petunia

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)'s replyOfficial

13 Sept 2016, 14:37

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation, it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s reply13 Sept 2016, 14:37

Official

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation, it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s replyOfficial

13 Sept 2016, 14:38

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s reply13 Sept 2016, 14:38

Official

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s replyOfficial

13 Sept 2016, 14:41

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s reply13 Sept 2016, 14:41

Official

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s replyOfficial

13 Sept 2016, 14:57

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s reply13 Sept 2016, 14:57

Official

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s replyOfficial

13 Sept 2016, 15:04

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s reply13 Sept 2016, 15:04

Official

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s replyOfficial

13 Sept 2016, 15:04

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s reply13 Sept 2016, 15:04

Official

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s replyOfficial

13 Sept 2016, 15:05

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,

DStv (MultiChoice)'s reply13 Sept 2016, 15:05

Official

Dear Petunia

We sorry to hear of your unpleasant experience when calling our call centre.

Thank you for bringing this matter to our attention. The matter has been referred to high management for further investigation it will be dealt with internally.

As for your services they were successfully upgraded to DStv Compact, your next payment is due on the 18th Of September for an amount of R330.50.

Regards

Elna

Best regards,